Privacy Policy
Last updated 2026-05-02. Effective for all visits to fairb.com and use of the Fairbuild platform.
What we collect
Two kinds of information: data that visitors give us directly through the website, and data the Fairbuild platform processes for OEM and factory customers.
From the website — when you submit a contact or demo form, we collect the name, email, company, and message you provide. Server logs record IP address, user-agent, and request paths for fraud prevention and uptime monitoring.
From the platform — for customers running manufacturing services through Fairbuild, we process test-station artifacts (MTF, SFR, ToF, cosmetic QA), equipment provenance metadata (firmware hashes, bench IDs, calibration timestamps), and contract state (escrow events, settlement attestations, dispute records).
How we use it
To respond to inbound inquiries, deliver settlement infrastructure to OEMs and factories, run platform support and incident response, comply with legal obligations, and improve the product. We do not sell personal data. We do not use website-form submissions for marketing without explicit opt-in.
Where it lives
Primary processing is in US-East. Region pinning to EU or APAC is available for contracts that require it. Encrypted at rest. Cryptographically committed at submit time so test artifacts and contract state cannot be silently altered. Per-tenant isolation between customers.
Who can see it
Customer data on the platform — both parties to a manufacturing contract. Fairbuild engineering only when triggered by a dispute or by explicit request from one of the parties; access is logged and auditable. Subprocessors (cloud hosting, escrow agent, payment rails, error-tracking) are listed in the customer DPA on request.
Website-form submissions — Fairbuild sales and support staff. We do not share with third parties for advertising.
How long we keep it
Website-form submissions: 24 months after last contact, then deleted. Platform data: lifetime of the manufacturing program plus 7 years for audit, configurable per contract. Server logs: 90 days unless extended for an active incident.
Your rights
You can request access, correction, or deletion of your personal data by writing privacy@fairb.com. We respond within 30 days. EU/UK residents have GDPR rights; California residents have CCPA rights; we honor both regardless of where you reside.
Cookies
The marketing site sets one cookie: a preference for whether you've dismissed any future banners. We do not use third-party advertising or tracking cookies. The platform uses session cookies for authentication on logged-in surfaces.
Security incidents
We notify affected customers within 24 hours of confirming a security incident affecting their data. Public status page tracks platform-wide events. See Trust & security for the full incident-response posture.
Changes to this policy
Material changes are emailed to customers 30 days before they take effect. Non-material clarifications are versioned with the "Last updated" date at the top.
Contact
Privacy questions: privacy@fairb.com
Security questions: security@fairb.com
General: hello@fairb.com